May 13, 2009
We recently had the privilege of facilitating a Customer Board of Directors meeting for the services division of one of our clients, a Fortune 500 industrial […]
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April 16, 2009
Thursday, April 16, 2009 – For the fifth year in a row, Bsquared has been invited to attend the International Aerospace Quality Group (IAQG) General Assembly […]
April 13, 2009
At times of great turmoil, a natural response is to seek protection and security. We scrutinize our decisions, reevaluate our options and sometimes alter our practices […]
April 8, 2009
When is the last time your customer survey made a sale? At E.G. Insight, we think surveys are great tools – for some things. Surveys can […]
March 25, 2009
Saint Paul, MN, March 25, 2009 – The customer research and consulting firm E.G. Insight has created the 2009 edition of its benchmarking report which uses […]
March 6, 2009
The following is a summary of a discussion between E.G. Insight Senior Consultant Rhonda Sunnarborg and an Executive Director with a client currently implementing a CRp® […]
February 18, 2009
I recently saw a great video from the author and thought leader Malcolm Gladwell. Basically, his point is that when it comes to data, less is […]
February 13, 2009
Your first reaction to this question is to say “of course not.” No sane company in today’s economy—or any economy for that matter—wants to irritate its […]
February 10, 2009
In an attempt to fill the gaps in my pop culture knowledge, I recently watched the last season of the acclaimed series, The Sopranos. My favorite […]