April 27, 2020
We’ve heard a lot recently about “essential work.” Physicians, nurses, and medical assistants? Essential. Grocery store clerks, cashiers, and trash collectors? Essential. Teachers and law enforcement? […]
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April 10, 2018
E.G. Partners with Sales Execution and Process Improvement Firms Saint Paul, MN, April 9, 2018 – The leaders of Business Efficacy, Customer Centered Strategies and E.G. […]
August 12, 2018
We’re pleased to introduce our first guest blogger, Shannon Gronemeyer of Customer Centered Strategies. CCS is one of E.G. Insight’s alliance partners, and is a natural […]
October 4, 2016
Is your company’s feedback initiative structured to capture your customers’ actual challenges and expectations?
February 23, 2016
Using the Customer Review process to Rebuild B-to-B Customer Confidence The Challenge For two months, an Account Executive at our financial industry client had been trying […]
May 1, 2017
I recently had a conversation with a friend that was facing a tough decision and was feeling a certain amount of distress over the predicament she […]
November 23, 2015
Photo by Fengyou Wan on Unsplash Is there a magic formula for turning detractors into neutrals and neutrals into supporters? I was recently asked this question by a long-standing […]
July 23, 2014
Photo by Arnaud Jaegers on Unsplash I first heard these words years ago while being informed that I had lost a sale: First we count the votes…and then we […]
November 20, 2019
Photo by Jason Weingardt on Unsplash I’m not one to use a lot of sports analogies or references in business, but I’m going to ask for your forgiveness just […]