October 14, 2020Published by Eric Engwall at October 14, 2020Categories Business-to-Business Sales Customer Experience Customer Feedback Point of View Voice of the CustomerListening with Many EarsI once led a workshop on the topic of customer focus for a group of health insurance executives. When we got to the topic of feedback […]
June 9, 2020Published by E.G. Insight, Inc. at June 9, 2020Categories Customer Experience News Releases UncategorizedCustomer Experience Firms Announce PartnershipService 800 and E.G. Insight to Collaborate Saint Paul, MN and Minnetonka, MN, June 8, 2020 – The leaders of Service 800, Inc. and E.G. Insight […]
July 23, 2014Published by Gary Gerds at July 23, 2014Categories Customer FeedbackFirst we count the votes, and then we weigh them!Photo by Arnaud Jaegers on Unsplash I first heard these words years ago while being informed that I had lost a sale: First we count the votes…and then we […]