May 1, 2017Published by Eric Engwall at May 1, 2017Categories Business-to-Business Sales Customer Feedback Customer Relationships Voice of the CustomerListening to Solve; Listening to RelateI recently had a conversation with a friend that was facing a tough decision and was feeling a certain amount of distress over the predicament she […]
June 18, 2013Published by Gary Gerds at June 18, 2013Categories Business-to-Business Sales Customer RelationshipsCommunication is EverythingCustomers often feel their issue is not receiving the attention it deserves – not because this is necessarily true, but because they are not communicated to about efforts underway to solve their problem.