October 14, 2020Published by Eric Engwall at October 14, 2020Categories Business-to-Business Sales Customer Experience Customer Feedback Point of View Voice of the CustomerListening with Many EarsI once led a workshop on the topic of customer focus for a group of health insurance executives. When we got to the topic of feedback […]
June 9, 2020Published by E.G. Insight, Inc. at June 9, 2020Categories Customer Experience News Releases UncategorizedCustomer Experience Firms Announce PartnershipService 800 and E.G. Insight to Collaborate Saint Paul, MN and Minnetonka, MN, June 8, 2020 – The leaders of Service 800, Inc. and E.G. Insight […]
October 25, 2011Published by Eric Engwall at October 25, 2011Categories Best Practices Customer Feedback Customer Relationships Point of View Voice of the CustomerYour best deserve better…While it’s not at all unusual for us to be working alongside a survey provider within a common client, the obvious question always is: “If you’re satisfied with what you’re already doing, why do you need another approach?”