August 20, 2009
THE CLIENT A Fortune 500 adhesive manufacturer supplying products to automotive manufacturers around the world. THE CHALLENGE It’s no secret that in the automotive industry, quality, […]
- All
- Best Practices
- Business-to-Business Sales
- Close the Loop
- Customer Confidence
- Customer Experience
- Customer Feedback
- Customer Relationships
- Customer Trust
- CX Practitioner
- Data Analysis
- E.G. Insight in the News
- Employee Experience
- Featured
- Guest Blogger
- Net Promoter
- News Releases
- Point of View
- Service Improvements
- Uncategorized
- Voice of the Customer
August 11, 2009
The Situation: Let’s start with the facts. Fact one: Here in Minnesota, we’re in the middle of the driest spring and summer in the past 75 […]
July 15, 2009
We don’t need to remind you that these are difficult times. Keeping your best customers is the key to stabilizing your business, growing revenue, and maintaining […]
July 8, 2009
If you’ve seen the results from a survey of your customers’ satisfaction, you probably walked away with three things: Findings – good and bad – that […]
June 22, 2009
Rob Brickle from Bsquared Consulting and Gary Gerds from E.G. Insight recently had the privilege of being part of the International Aerospace Quality Group’s (IAQG) semiannual […]
June 12, 2009
A recent article from the Harvard Business Review states that the level of trust organizations have in their suppliers is a casualty of the economic downturn. […]
May 13, 2009
We recently had the privilege of facilitating a Customer Board of Directors meeting for the services division of one of our clients, a Fortune 500 industrial […]
April 16, 2009
Thursday, April 16, 2009 – For the fifth year in a row, Bsquared has been invited to attend the International Aerospace Quality Group (IAQG) General Assembly […]
April 13, 2009
At times of great turmoil, a natural response is to seek protection and security. We scrutinize our decisions, reevaluate our options and sometimes alter our practices […]