May 17, 2010
May 17, 2010 – Düsseldorf, Germany – In ongoing Voice of the Customer work with a global chemical company, Gary Gerds of E.G. Insight will conduct […]
- All
- Best Practices
- Business-to-Business Sales
- Close the Loop
- Customer Confidence
- Customer Experience
- Customer Feedback
- Customer Relationships
- Customer Trust
- CX Practitioner
- Data Analysis
- E.G. Insight in the News
- Employee Experience
- Featured
- Guest Blogger
- Net Promoter
- News Releases
- Point of View
- Service Improvements
- Uncategorized
- Voice of the Customer
April 19, 2010
As technology advances, the methods available to collect customer feedback multiply. With social media sites (blogs, Facebook, and Twitter), web-based surveys, and post-transaction reviews on sites […]
March 31, 2010
In our work with clients, we help them to understand the confidence that their key customers have in their current and future ability to meet their […]
March 8, 2010
Over the past few weeks, the media has been buzzing about the 2010 Edelman Trust Barometer study (details here). It measures and reports the level of […]