November 22, 2010
In casual conversation it’s not uncommon to hear someone described as being “old school.” Most often it’s not an ageist insult, but a compliment – a […]
- All
- Best Practices
- Business-to-Business Sales
- Close the Loop
- Customer Confidence
- Customer Experience
- Customer Feedback
- Customer Relationships
- Customer Trust
- CX Practitioner
- Data Analysis
- E.G. Insight in the News
- Employee Experience
- Featured
- Guest Blogger
- Net Promoter
- News Releases
- Point of View
- Service Improvements
- Uncategorized
- Voice of the Customer
November 9, 2010
Sometimes lessons come from the most familiar and mundane places. With all due respect to the makers and marketers of disposable coffee cups and the lids […]
August 12, 2010
I recently met with a consultant from another firm that is interested in partnering with us at E.G. Insight. The conversation with her got me thinking […]
August 9, 2010
After more than ten years in this business, I have read thousands of interviews our clients have conducted with their most important customers. I am sometimes […]
March 31, 2010
In our work with clients, we help them to understand the confidence that their key customers have in their current and future ability to meet their […]
January 19, 2010
When thinking about business-to-business customers, we rarely think about pizza chains – but maybe we should. Consider Domino’s Pizza: Advances in technology have helped improve their […]
November 3, 2009
There is no shortage of salespeople competing for their customers’ time and share of wallet. There is no shortage of noise and clutter in the system; […]
October 5, 2009
In the September issue of Inc. Magazine, Alden Mills, founder of Perfect Fitness shares a part of his experience with Navy SEAL training: “They’d say, ‘OK, […]
September 22, 2009
As noted in a previous article, the current global economy presents a huge opportunity for business-to-business sales organizations to actively listen to their customers. But there […]