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Supplier Review

An interview-based process for gathering feedback from key supplier personnel and their counterparts within your organization.
The Supplier Review
equips organizations to engage in deeper conversations with the product and service providers most crucial to their success with the aim toward taking action on supplier performance issues, pursuing mutual opportunities, and enhancing levels of communication and trust.

Why It's Different

The Supplier Review is based on the premise that gathering and reporting supplier performance data is not sufficient to create real change. By engaging together in a structured feedback process – capturing both metrics and insightful comments – the Supplier Review process enables companies to resolve issues, take corrective actions, and seize market opportunities with key suppliers.


When It's Right

The Supplier Review process is for companies that realize that long-term success requires strong working relationships with selected suppliers. Supplier Review interviews go beyond the measurement criteria found in many supplier scorecards to gain a deeper understanding of the issues, challenges, and opportunities present in your supplier relationships.

Supplier Review users get detailed information about internal perceptions of supplier performance, the ease of doing business together (including suppliers’ perceptions of your organization), and a vision of what’s possible when working more effectively together.

Who It's For

The Supplier Review process is for companies seeking to leverage their supply chain in order to:

  • Better comply with your customers’ requirements and expectations
  • Speed up new product development and time to market
  • Resolve lingering supplier performance challenges
  • Create more collaborative working relationships with strategic suppliers

How It Works

E.G. Insight works with clients across the four phases of the Supplier Review process:

Plan Set the overall process objectives, define the supplier base to be included, and determine the information needs.
Gather Prepare your teams to carry out face-to-face interviews with the selected supplier contacts, schedule and conduct the reviews, and submit results.
Report Report individual, group, and overall results. Analyze and summarize the findings and present the key messages to senior leaders in your organization and to your suppliers.
Act Communicate results both internally and externally. Plan and execute actions within your own company and collaboratively with your supply chain partners.


Would you like to learn more? Contact us today.