September 29, 2012
We all know that the lists of customer wants, needs, complaints and requests can be quite long and varied. These are just some of the themes gathered from the customer complaints and compliments heard by our clients.
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May 13, 2013
Buyers don’t want your salespeople to just be wandering their hallways in search of the next deal. What they do want is the specialized knowledge and advice that their suppliers can provide.
February 6, 2012
“Quality has always been about the fine points…” – Don Cornelius Quality is about the details, the little things that make a difference. And like value, […]
January 9, 2012
Customers See the World Differently Customers see the world differently from their product and service providers. They are interested in different things; they have different goals […]
October 25, 2011
While it’s not at all unusual for us to be working alongside a survey provider within a common client, the obvious question always is: “If you’re satisfied with what you’re already doing, why do you need another approach?”
September 17, 2012
Customers often say some of their suppliers lack a sense of urgency when things go wrong. They also say that their very best service providers respond quickly, […]
July 27, 2011
In the words of one purchasing manager, "Price is everything, and it's nothing."
June 18, 2013
Customers often feel their issue is not receiving the attention it deserves – not because this is necessarily true, but because they are not communicated to about efforts underway to solve their problem.
July 13, 2011
To avoid missing opportunities and failing to see potential threats in customer relationships, consciously change your routine. Look at your customer from a new angle.