Bsquared Consulting and E.G. Insight Meet with Aerospace Leaders to Share Best Practices for Using Business-to-Business Customer Feedback to Improve Quality

Published by E.G. Insight, Inc. at June 22, 2009

Tags

Rob Brickle from Bsquared Consulting and Gary Gerds from E.G. Insight recently had the privilege of being part of the International Aerospace Quality Group’s (IAQG) semiannual general assembly. This event brought together leaders in the aerospace industry from Asia Pacific, Europe, and North America to discuss how organizations can “achieve significant performance improvements in quality, delivery, and consequently cost, on all products and services throughout the value stream.”

The five-day assembly was hosted by Honeywell and was attended by leaders from the aviation, defense, and space industries, including AirTran, Airbus, BAE Systems, Boeing, Bombardier, Lockheed Martin, Northrup Grumman, and Rolls-Royce, among many others.

Brickle and Gerds presented IAQG members with their recent successes in quality improvement through targeted customer feedback initiatives. According to Gerds, “Implementing a structured method of collecting global customer feedback is something that many aerospace organizations can leverage for competitive advantage. We’ve seen our partners make high-level customer engagement part of their marketing strategy, and the payoffs have been quality improvement, innovation, and in some cases dramatic cost reduction.”

Bsquared and E.G. Insight will continue to grow their involvement with the IAQG, and looks forward to future events, including the next general assembly in Munich, Germany, in October 2009.

For more information about the International Aerospace Quality Group, visit www.iaqg.org

For more information about Bsquared and E.G. Insight, visit www.bsquared-consulting.com or www.eginsight.com, where you can learn more about how companies are creating competitive advantage through processes to collect customer feedback.

Media inquiries: For more information or media inquiries, please contact Sam Fitzgerald at +44 (0)208 939 3840, Sam.Fitzgerald@bsquared-consulting.com or Nick Wassenberg at +1.651.288.1460, nick.wassenberg@eginsight.com.